Serving parts of North West London and the Home Counties.

 

 

   About your bill

Non Metered


 

Your questions answered

 

About the new charges

How am I charged?

Standing Charges

Rateable Value Charge

Waste Water Charge

Where each £1 of your bill is spent

Cost Comparison Letters and My Bill (Water Saving Programme)

Other tariffs

Metered charges

Low income tariff

Full list of our charges

 

 

About the new charges

Some customers will see a decrease in average household bills before inflation this year and average household bills are now cheaper in real terms than in 2011/12. We continue to make necessary investments to deliver our commitment to reduce leakage, reduce demand, protect the environment and maintain exceptional water quality. The new charges in all regions will take effect from 1 April 2017 and include inflation at 2.2%

Central

Customers within our Central Region will see an average annual household bill of £174 a year in 2017/18, which is unchanged from 2016/17.

Southeast

Customers within our Southeast Region will see an average annual household bill of £204 a year in 2017/18, an increase of £2 a year from 2016/17.

East

Customers within our East Region will see an average annual household bill of £176 a year in 2017/18, an increase of £2 a year from 2016/17.

 

For customers living in our Central or East region your bill includes charges for waste water services provided by either by Thames Water or Anglian Water. We bill on behalf of these companies and do not have any control over the waste water charges they set.

Click here to find out your supply region.

 

Our prices are tightly controlled by the independent regulator OFWAT and the 2016/17 prices were agreed with OFWAT in 2014 as part of a five year plan which set out how we will fund our operations covering 2015-2020. They then set the price limits for each of the five years taking into account operational requirements, capital investment and the significant investment needed for a high quality water supply. The plan also includes significant and continuing cost savings made through increasing efficiency and will help us to hold down prices.

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How am I charged?

As a non-metered customer your bill is made up of:

  1. A standing charge - water and sewerage

  2. Rateable Value charge - either based on Rateable Value or charges based on the number occupants (if you were unable to have a water meter)

  3. A Waste Water charge – We collect charges on behalf of your waste water company. If you live in our South East region you will receive a separate bill from Southern Water for your waste water removal.

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Standing Charge (Water and Sewerage)

All customers pay standing charges as a part of their bill. The charges cover the fixed costs for providing your water services and contribute to the cost of maintaining the water and sewerage networks. Standing charges do not change with the amount of water you use and cover the cost of services that are the same for all customers, such as sending bills and providing connections. If you move properties, you will only be billed for the standing charges for the time you are responsible.

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Rateable Value Charge

Customers not on a water meter will be charged based on the Rateable Value of their property. Unfortunately, you cannot change your rateable value and neither can we.

We believe charging on a meter is fairer and easier to understand. Until 31 March 1990 the rateable value of your property was used by local authorities to calculate the general rates payable for each property. The rateable value was set by the Valuation Officer, who is an Executive Officer of the Inland Revenue. Rateable value was first replaced by the Community Charge and this was subsequently replaced in 1992 by the Council Tax. Rateable value has no effect on your council tax and changes in your council tax banding will not affect your rateable value.

As described above, the alternative to having your charges calculated using rateable value is to have a meter installed. We believe this is the fairest way to charge and this may also save you money, as you only pay for the water you use. You can apply for a meter by clicking on this link.

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Waste Water Charge

If you live in our Central or East region you will get a bill for water charges and for Waste Water removal on behalf of Thames Water or Anglian Water. The waste water charges are set by these companies and we have no control of the charges, and we only collect on their behalf to give you one combined bill.

If you live in our South East Region you will get a separate bill from Southern Water

You can find out which company is responsible for your waste water services by clicking on this link.

Click here to find out your supply region.

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Where each £1 of your bill is spent

Here is a breakdown of what we do with what you pay

Figures are based on our statutory financial statements for the year ended 31 March 2016

 

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Cost Comparison Letters and My Bill (Water Saving Programme)

If you have had a meter installed recently through the Water Saving Programme but have not switched to paying metered charges yet you will need to pay the bill you have received as usual, and continue to do so until you decide to switch to metered charges or when two years has passed and you will be moved to metered charges.

Your Cost Comparison Letter is not a bill, it shows your water usage and cost comparison and will help you decide whether you want to switch to a meter or if you need to work at bringing your water usage down first. We are currently slightly behind on reading meters and we are working hard to get back on top of this, please keep checking your My Account for the most up-to-date comparison.

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Other tariffs:

Metered charges

If you decide to apply for a water meter you are billed based on the amount of water you use based on a meter reading instead of a rateable value of the property. The bill includes a standing charge and a charge for waste water.

Apply for a water meter >>

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Low income tariff

For household incomes of less than £16,105

We want to provide water at affordable prices to all of our valued customers. Our LIFT fixed-tariff is aimed at customers who have a low household income or are claiming benefits. To be eligible you need to have a household income of less than £16,105 excluding benefits and claiming one of the following benefits:

  • Income related Employment and Support Allowance

  • Income Support

  • Job Seeker’s Allowance

  • Housing Benefit

  • Universal Credit

  • Pension Credit

 

Our regulators

Ofwat, our regulator, carefully monitors all our charges, and the charges scheme for all regions has been submitted to OFWAT. The charges are effective from 01 April 2017 to 31 March 2018. Click here to see our full charges.

The charges scheme for all our regions for all our regions is made under Section 143 of the Water Industry Act 1991.

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