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Alerts & Essential Works

If you've seen a burst water pipe, please let us know on 0345 357 2407

If you have a water supply problem, view the latest alerts below. If your area is not listed, please search the "works in your area" map below.

Works in your area

We’re carrying out essential work and updating our water mains. These works are essential to reduce disruption from leaks and bursts, leave more water in our precious environment and it will help us to continue to provide a reliable supply of high-quality drinking water to you and your local community long into the future.

During our works we'll try always try to maintain access to your property. If your access is likely to be affected, or there could be a disruption to your water supply we'll contact you in advance.

The map below shows both emergency works and water leaks. Enter a road name, postcode or use your current location to find out further details of where we’re working:


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Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).

We're available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.

SMS alert updates

Note: Messages sent between 0800 & 2200.


Get in touch with us for more information


How we provide incident support for our customers

Take a look at how we get your water back running as quickly as possible during incidents

Incident support

Useful advice

Watch our handy how to guides or report a problem with your supply

Useful advice