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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
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Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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You are here : At Home > Alerts & planned works
If you have a water supply problem, view the latest alerts below. If your area is not listed, please search the "works in your area" map below.
We’re carrying out essential work and updating our water mains. These works are essential to reduce disruption from leaks and bursts, leave more water in our precious environment and it will help us to continue to provide a reliable supply of high-quality drinking water to you and your local community long into the future.
During our works we'll try always try to maintain access to your property. If your access is likely to be affected, or there could be a disruption to your water supply we'll contact you in advance.
The map below shows both emergency works and water leaks. Enter a road name, postcode or use your current location to find out further details of where we’re working:
Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
SMS alert updates
Note: Messages sent between 0800 & 2200.
Please enter your customer number:
or your full address:
For customers who require urgent assistance during an incident.
Frequently asked questions
Here are some of our commonly asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber
Get in touch with us for more information
Take a look at our future plans for leaving more water in the environment
Watch our handy how to guides or report a problem with your supply