6th July 2022

Your water will be back on

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 18:00 and we'll remove it after 08:00 Thursday 8th July

What we’re doing

Our repair team have stayed on Springfield Road and are continuing to repair the burst water main. In order to carry out the repair they have turned off your water supply temporarily. We're really sorry about this. As soon as we know how much longer this will take, we’ll let you know.

We’re working hard to get your water flowing again soon.

We updated this message at 15:55 and we'll update it again after 17:55

Low water pressure in Hemel Hempstead

We’re really sorry that you're experiencing low pressure. We’ve been made aware of a burst water main on Springfield Road which may be causing this.

What we’re doing

Our repair team are on Springfield Road and are now digging to expose the burst pipe. We should know how long this will take us to repair once we have exposed the pipe.

We’re really sorry and we’re working hard to get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 13:45 and we'll update it again after 17:45