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Interruption to your water supply - Hayes - UB3

Friday 27 May 2022

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Your water will be back on 

We’re really sorry for the problems with your water today. We’ve fixed the broken valve and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 18:10 and we'll remove it after 08:00 Saturday 28th May


What we’re doing

Our repair team have stayed on Reid Close and are continuing to repair the broken valve. As soon as we know how much longer this will take, we’ll let you know.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 15:45 and we'll update it again after 17:45


Low Pressure

We’re really sorry you are experiencing low pressure. We’ve been made aware of a broken valve on Reid Close which may be causing this.

What we’re doing

Our technician is currently on site doing the repair. We’re working to get your water back to normal as soon as possible.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 11:45 and we'll update it again after 15:45

Frequently asked questions

 

Here are some of our commonly asked questions

Do I have to have a meter?

Will you fit meters to all properties in a road on the same day?

Can I change back to an non metered bill?

I want to know about leaks

Where can I find my customer number?

Where is my meter?

What are Assessed Charges?

How do I deal with frozen pipes?

What will my first metered bill look like?

Do you need access to my property to fit a meter?

How do I switch to a metered bill after a compulsory meter is installed?

I need to find my external stoptap

Why is it some properties can not be metered?

Can I take my own meter readings?

I need help paying my bill

Can you help people with disabilities?

How can I check the hardness of my water?

How do you calculate my bill?

Can I add or remove someone from my account?

I am moving house, what do I need to do?

Do you offer a discount?

How can I amend or cancel my Direct Debit?

My water tastes different after plumbing work.

Do I need to tell you about any plumbing work?

What fittings are approved to use on the UK Water Supply System?

Should I do anything for my meter installation?

What if I already have a water meter?

Do you need a permission to fit a meter inside a property boundary?

Can I water my garden if I have a meter?

What is the Water Metering Programme?

Will I save on a meter?

I don't want to be billed on my meter, can I choose?

Do I need to do anything before my meter is installed?

When I switch when will I receive my first metered bill?

Who is paying for metering customer properties?

Why are you introducing compulsory meters?

Why aren't all customers on meters?

Will all homes be metered?

Will fitting meters cause any disruption?

Do I need to do anything after my meter has been installed?

I need a plumber

Can I work on water pipes?

Do I get a reduction if I have a soakaway?

Do I have to pay a bill for a empty home?

What is Rateable Value?

Letting us know if something goes wrong

How can I find out who is my water company?

I need to talk to someone about my drains, waste water or sewerage

Can I have a meter?

I would like to find out more about lead. Can you help?

How do I apply for a meter?

How often am I billed?

I want to replace my mains water pipe

Who is responsible for the pipes in my home?

Can I have a meter if I live in a flat?

I can't have a meter, what happens now?

Can I have my meter moved to a different place?

Can you tell me about oestrogen in water?

My meter has been fitted, what happens next?

Can I get a copy of my bill?

Can I have a summary of charges?

My water is due to go off, but I can't manage without water.

How can I change my details?

The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

I have a meter, how often will I be billed?

Are you charging me for sewerage?

More about rateable value

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