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Interruption to you water supply - Dunmow - CM6, CB10 & CB11

Friday 27th May 2022

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Your water will be back on

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 14:25 and we'll remove it after 20:00

What we’re doing

Our repair team have stayed on The Endway and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 12:50 and we'll update it again after 14:50

No water/Low Pressure 

We're really sorry with the problems with your water today. 

We've succesfully managed to restore some customers' supply, however, customers' in proximity to the burst water main may remain with no water for the duration of the repair. 

We apologise for any disruptions this has caused you.

What we’re doing

Our repair team are working hard to repair the burst pipe on Tindon End and get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.

Due to the location of the burst pipe, we are undertaking the repairs under road closure, so our team can work safely. We are really sorry if this causes any disruption to your journeys.

Once it is safe to do so, the road will be back open for you. We’re working hard to get things back to normal for you, but we really appreciate your patience at this time.

We updated this message at 10:40 and we'll update it again after 12:40

No water 

We’re really sorry you haven’t got any water. We’ve been made aware of a burst water main in The Endway which may be causing this.

What we’re doing

Our technician is investigating this further and get your water flowing again soon.

We added this message at 08:30 and we'll update it again after 10:30

No water in Dunmow

We’re really sorry you haven’t got any water. We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 07:30 and we'll update it again after 09:30

Frequently asked questions


Here are some of our commonly asked questions

Do I have to have a meter?

Will you fit meters to all properties in a road on the same day?

Can I change back to an non metered bill?

I want to know about leaks

Where can I find my customer number?

Where is my meter?

What are Assessed Charges?

How do I deal with frozen pipes?

What will my first metered bill look like?

Do you need access to my property to fit a meter?

How do I switch to a metered bill after a compulsory meter is installed?

I need to find my external stoptap

Why is it some properties can not be metered?

Can I take my own meter readings?

I need help paying my bill

Can you help people with disabilities?

How can I check the hardness of my water?

How do you calculate my bill?

Can I add or remove someone from my account?

I am moving house, what do I need to do?

Do you offer a discount?

How can I amend or cancel my Direct Debit?

My water tastes different after plumbing work.

Do I need to tell you about any plumbing work?

What fittings are approved to use on the UK Water Supply System?

Should I do anything for my meter installation?

What if I already have a water meter?

Do you need a permission to fit a meter inside a property boundary?

Can I water my garden if I have a meter?

What is the Water Metering Programme?

Will I save on a meter?

I don't want to be billed on my meter, can I choose?

Do I need to do anything before my meter is installed?

When I switch when will I receive my first metered bill?

Who is paying for metering customer properties?

Why are you introducing compulsory meters?

Why aren't all customers on meters?

Will all homes be metered?

Will fitting meters cause any disruption?

Do I need to do anything after my meter has been installed?

I need a plumber

Can I work on water pipes?

Do I get a reduction if I have a soakaway?

Do I have to pay a bill for a empty home?

What is Rateable Value?

Letting us know if something goes wrong

How can I find out who is my water company?

I need to talk to someone about my drains, waste water or sewerage

Can I have a meter?

I would like to find out more about lead. Can you help?

How do I apply for a meter?

How often am I billed?

I want to replace my mains water pipe

Who is responsible for the pipes in my home?

Can I have a meter if I live in a flat?

I can't have a meter, what happens now?

Can I have my meter moved to a different place?

Can you tell me about oestrogen in water?

My meter has been fitted, what happens next?

Can I get a copy of my bill?

Can I have a summary of charges?

My water is due to go off, but I can't manage without water.

How can I change my details?

The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

I have a meter, how often will I be billed?

Are you charging me for sewerage?

More about rateable value

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