Interruption to your water supply - Dover - CT16, CT17, CT18 & CT19
Wednesday 18th May 2022
Your water will be back on
Our sample results have come back and have passed our strict water quality tests. Your water should return to normal pressure. We’re really sorry for the problems with your water.
Appearance of your water
If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.
We updated this message at 12:15 and we'll remove it after 20:00
Your water will be back on at a lower pressure
We need to wait for sample results to ensure everything meets our strict water quality standards before the main can be put back into service. During this time we are redirecting water across our network. So all customers will have water, although this may be at a lower pressure than normal.
We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.
Appearance of your water
If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.
We updated this message at 08:25 and we'll update it again on Tuesday 24th May.
Our team have fixed broken water main. We need to wait for sample results to ensure everything meets our strict water quality standards before the main can be put back into service. During this time we are redirecting water across our network. So all customers will have water, although this may be at a lower pressure than normal.
We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.
Appearance of your water
If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.
We updated this message at 12:05 and we'll update it again on Monday 23rd May
Your water is back to normal
We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.
Appearance of your water
If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.
We updated this message at 08:10 and we'll remove it after 14:00
Your water is back on
We’re really sorry for the problems with your water today. We’re continuing to fix the burst water main and you’ll see your water flowing back to normal soon.
What we’re doing
Our repair team have stayed on Coombe Valley Road are working hard to fix the burst pipe. Once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
We updated this message at 09:00 and we'll update it again after 08:00 Saturday 21st May 2022.
No water on Dover
We’re really sorry you haven’t got any water. Following our repairs to a burst water main on Coombe Valley Road, another burst has now occurred. We still have a re-zone in place whilst we carry out works, This may be at a lower pressure whilst our repairs are ongoing.
What we’re doing
Our repair team are on route to begin the repairs to the damaged pipe.
What you can do
Until we’ve sorted this, please avoid using your:
- Washing machine
- Dishwasher
- Electrical appliances that use water
If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair. We’re really sorry about this, we’re working to get your water back to normal as soon as possible.
We updated this message at 23:45 and we'll update it again after 08:00 Friday 20th May 2022
Your water will be back on
We’re really sorry for the problems with your water. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.
Appearance of your water
If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.
We updated this message at 22:25 and we'll remove it after 08:00 Friday 20th May 2022
What we’re doing
Our repair team have stayed on Coombe Valley Road and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.
We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.
We updated this message at 18:15 and we'll update it again at 8:00 Friday 20 May 2022
What we’re doing
Our repair team have stayed on Coombe Valley Road and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.
We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.
We updated this message at 14:10 and we'll update it again after 18:10
What we’re doing
Our repair team have stayed on Coombe Valley Road and are continuing to repair the burst water main. We are working in a deep excavation to fix the burst pipe and get your water flowing. Whilst these works are ongoing, customers may experience lower pressrure than normal. As soon as we know how much longer this will take, we’ll let you know.
We’re really sorry for the disruption.
We updated this message at 09:40 and we'll update it again after 13:40
Your water will be back on
So we can get your water flowing again, we’re redirecting water across our network from other areas. This may be at a lower pressure whilst our repairs are ongoing.
What we’re doing
Our gang are still on site working hard to repair the burst water main on Coombe Valley Road. Once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
We updated this message at 21.45 and we'll update it again after 08:00 19th May 2022
No Water/Low Pressure in your area
So we can get your water flowing again, we’re redirecting water across our network from other areas. Some properties may be experiencing no water and some are at a lower pressure whilst our repairs are ongoing.
To find out if your streets affected, please click here
What we’re doing
Our repair team are working hard to repair the burst water main on Coombe Valley Road. Once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
We updated this message at 19:50 and we'll update it again after 21:50
Low Pressure in your area
So we can get your water flowing again, we’re redirecting water across our network from other areas. This may be at a lower pressure whilst our repairs are ongoing.
What we’re doing
Our repair team are working hard to repair the burst water main on Coombe Valley Road. Once we know how long this will take, we’ll let you know as soon as possible.
We’re really sorry about this and thank you for your patience.
We updated this message at 18:30 and we'll update it again after 22:30
No Water in your area
We’re really sorry you haven’t got any water. We’ve been made aware of damages caused by a third party following an incident on Coombe Valley Road which may be causing this.
To find out if your streets affected, please click here
What we’re doing
Our technician is on their way to your area to investigate and get your water flowing again soon.
We added this message at 16:30 and we'll update it again after 18:30
No water in Dover
We’re really sorry you haven’t got any water. We don’t know what’s causing this, but our technician is on their way to your area to find out.
What you can do
Until we’ve sorted this, please avoid using your:
- Washing machine
- Dishwasher
- Electrical appliances that use water
If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.
We’re really sorry about this, we’re working to get your water back to normal as soon as possible.
We added this message at 16:10 and we'll update it again after 18:10