Monday 16th May 2022

Your water will be back on.

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 08:45 and we'll remove it after 20:00

What we’re doing

Our repair team are still on site and working hard to fix the burst pipe and get your water back to normal, whilst our repairs are being carried out this may be at a lower pressure. Once we know how long this will take, we’ll let you know as soon as possible. 

We’re really sorry about this and thank you for your patience.

We updated this message at 21:55 and we'll update it again after 08:00 Tuesday 16th May 

Low Pressure in St Albans

Our repair team have stayed on Harpenden Road and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon. This may still be at a lower pressure whilst our repairs are ongoing.

We updated this message at 18:05 and we'll update it again after 10:05

No water/ Low pressure in St Albans

We’re really sorry you have got low pressure/ no water . We’ve been made aware of a burst water main on Harpenden Road which may be causing this. So we can get your water flowing again, we’re redirecting water across our network from other areas. This may be at a lower pressure whilst our repairs are ongoing.

What we’re doing

Our repair team are working hard to repair the burst water main on Harpenden Road. Once we know how long this will take, we’ll let you know as soon as possible.

We’re really sorry about this and thank you for your patience.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 16:00 and we'll update it again after 18:00