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Appearance of your water supply - Surrey - KT14

Thursday 25 November 2021

Good news!

Your water should be back to normal as we’ve now cleared the brown water in our pipework. Thank you for your patience, we’re really sorry for any inconvenience.

What you can do

Now that our technician has cleared our pipework, you may still have brown water in your own pipework.

You can help fix this by running your cold tap until its clear.

To find out more, please click here.

We updated this message at 19:55 and we'll remove it after 08:00 Friday 26th November 2021


Appearance of your water

We’re aware that you and your neighbours on Starwood Close West may have brown water, we’re really sorry about this. Please don’t worry, this isn’t harmful to you. Brown water is just small bits of iron that naturally builds up in our pipework. When the iron is disturbed, it can make your water look brown.

What we’re doing

One of your local technicians is on their way to your area to find out why this has happened. To find out more about brown water, please click here.

We added this message at 17:50 and will updated at 21:50

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