Thursday 21st October

Your water will be back on by 23.00

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 23.00 Thursday 21st October and we'll remove it after 08.00 Friday 22nd October

Low Pressure in Walton-On-Thames 

We’re really sorry If you're getting low water pressure. We’ve been made aware of a burst water main on St Johns Drive which may be causing this.

What we’re doing

Our repair team have stayed on St Johns Drive and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 19:20 and we'll update it again after 11:20