Your water will be back on by 12:00

We’re really sorry for the problems with your water today. We’ve fixed the fault at your local pumping station and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 11:00 and we'll remove it after 20:00

No water in Folkstone

We’re really sorry you haven’t got any water. We’ve been made aware of a fault at your local pumping station caused by a power outage in the area.

What we’re doing

Our technician is on their way to investigate and get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 10:15 and we'll update it again after 12:15