Your water has restored

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 17:00 and we'll remove it after 08:00 on Saturday 25th September 2021 

What we’re doing

Our repair team has arrived on Barley Croft and are now digging to expose the burst pipe. We should know how long this will take us to repair once we have exposed the pipe.

We’re really sorry and we’re working hard to get your water flowing again soon.

We updated this message at 13:00 and we'll update it again after 17:00

Low pressure in Harlow

We’re really sorry you have pressure. We’ve been made aware of a burst water main on Barley Croft which may be causing this.

What we’re doing

Our technician is on their way to your area to investigate and get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 09:00 and we'll update it again after 13:00