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You are here : At Home > Alerts & planned works

Interruption to your water supply - Ashford - TN25

Wednesday 15th September 2021

Repair complete icon

Your water will be back on by 10.00

We’re really sorry for the problems with your water today. The fire service were tackling a fire and the amount of water being used was negatively affecting our network. 

They have now redirected their usage and all customers should now have water.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 10.00 and we'll remove it after 20.00


No water in Ashford

We’re really sorry you haven’t got any water. We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 07:15 and we'll update it again after 09:15

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