Tuesday 24th August 2021

We're removing this as an alert on our website, due to no noticeable customer impact being expected. 

We'll continuing to monitor the pressure in the area, whilst ongoing investigations are carried out.

We’re really sorry about this and thank you for your ongoing patience.

We updated this message at 10:00 on Tuesday 24th August, and we'll remove it at 20:00

We've installed further loggers in the area, to continue monitoring the pressure whilst our team carry out additional investigations.

We’re really sorry about this, and thank you for your ongoing patience.

We updated this message at 08:10 on Monday 16th August, and we'll update it again when available

What we’re doing

Works are currently still ongoing and our team continues to monitor the pressure in the area and investigate this issue.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 15:37 on Tuesday 3rd August, and we'll update it again when available

What we’re doing

We deployed loggers on Tuesday 27th July, to monitor the pressure in the area. We also carried out small re-zones on Wednesday 28th July, to redirect water across our network from other areas. We're planning to excavate a valve in the area to carry out an essential repair, this is planned in for today Thursday 29th July.

We’re really sorry about this, and thank you for your ongoing patience. We'll provide a further update as soon as possible.

We updated this message at 11:05, Thursday 29th July and we'll update it again when available

What we’re doing

Our team are adjusting valves to try and increase the pressure in the area, and get your water back to normal. One of your local technicians is attending tomorrow, Tuesday 27th July to install loggers to monitor the pressure.

We’re really sorry for any disruption caused, and thank you for your ongoing patience.

We updated this message at 15:20 on Monday 26th July, and we'll update it again when available

Our technician has taken a pressure reading from a local fire hydrant, and has confirmed that the pressure in the area has increased. However, customers may still notice a slight reduction in their pressure.

What we’re doing

Further investigations are required to determine the cause of the low pressure, these will be taking place early next week.

We added this message at 16:15 and we'll update it again when available

Our technician is onsite investigating the low pressure in the area.

A further update will be provided as soon as possible.

We're really sorry for any inconvenience caused and thank you for your patience.

We updated this message at 15.00, and we'll update it again after 19.00

We're aware some of our customers may still be experiencing lower pressure than normal, your local technicians will be investigating the cause of this today.

A further update will be provided as soon as possible, we're sorry for any disruption caused.

We updated this message at 13:00, and we'll update it again after 17:00

Low pressure in Ingatestone

We’re sorry you're experiencing low water pressure. Our team will be onsite today to investigate this issue and attempt to resolve it for you as quickly as possible.

To find out if your streets affected, please see below ;

• Fingrith Lane
• Little Ridings Lane

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

We recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 08.15 and we'll update it again after 12.15