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Interruption to your water supply - Romney - TN28, TN29 and CT18

Tuesday 20th July 2021

Repair complete icon

We have now resolved this issue.

After extensive investigations we are now happy that customers should be back to normal water pressure levels.

We will continue to monitor this and take action should we find any further issues.

We thankyou for your patience and apologise for any inconvenience caused.

We updated this message at 16.30 and we'll remove it after 8am, Thursday 22nd July


 

We’ve been monitoring the pressure overnight and it has remained stable across the area.

We’re continuing our investigation work and checking all of our assets. The adjustments we’ve made will remain in place for the foreseeable to ensure all customers in the area have a continued water supply.

We updated this message at 10.45 and we'll update it again after 16.00


We're continuing to investigate why this happened, and expect further updates after 10.30am

A further update will be provided once the information is available .

We updated this message at 09.40 and we'll update it again after 11.00


We're continuing to investigate why this happened, and we will continue to closely monitor the pressure this evening.

We adjusted our network earlier today to ensure everyone has water during this time.

We updated this message at 16.05 and we'll update it again after 09.00 on Wednesday morning.


We’re really sorry if you have experienced a reduction in your water pressure recently.

Our teams are in the area working hard to identify the cause of this. However, we have adjusted our network and this will help to improve your pressure whilst we continue with our investigations.

We’re really sorry about this, and thank you for your ongoing patience.

We updated this message at 12:45 and we'll update it again after 16:45


Low pressure in Romney Marsh

We’re really sorry you're experiencing a reduction in your water pressure We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 08.35 and we'll update it again after 12.35

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