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You are here : At Home > Alerts & planned works

Interruption to your water supply - Hertford - SG13

Friday 14th May 2021

Repair complete icon

Your water will be back on by 16:55

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 16:55 and we'll remove it after 8am, Saturday 15th May


What we’re doing

Our repair team remain onsite, and continue working hard to fix the burst pipe on Brickenden Lane.

Once we know how long this will take, we’ll let you know as soon as possible.

Thank you for your ongoing patience, and co-operation.

We updated this message at 16:45 and we'll update it again after 18:45


No Water in Hertford

The additional fittings have arrived on site, and the repair is now underway.

We’re really sorry about this, and thank you for your ongoing patience.

We updated this message at 14:35 and we'll update it again after 16:35


What we’re doing

Our repair team are working to repair the burst water main near Brickenden Lane. However, they need additional fittings before they can complete the repair.

We’re really sorry for the delay. We’re working hard to get your water flowing again soon.

We updated this message at 13:30 and we'll update it again after 17:30


What we’re doing

Our technician has located the burst pipe and a repair team will be attending tomorrow to repair the damaged water main.

We’re really sorry about this and thank you for your patience.

We updated this message at 14:00 and we'll update it again on the 14th of May


What we’re doing

Our technician is in the area investigating the cause of low pressure, at this time all properties should have a water supply although this may be at a lower pressure at peak times. 

We’re really sorry, we’re working to get your water back to normal as soon as possible.

We added this message at 13:30 and we'll update it again on the 13th of May


What we’re doing

Our technician is on-site working to restore your water supply. 

We anticipate all customers to have a water supply, however, this may be at a slightly lower pressure than normal 

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 08:50 and we'll update it again after 12:50


Low pressure in Hertford

We’re really sorry you have low pressure. We’ve been made aware of a potential valve on Brickendon Lane which may be causing this.

What we’re doing

Our technician is still in the area investigating and get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 19:55 and we'll update it again after 08:00 12th of May


Low pressure in Hertford

We’re really sorry you have low pressure. We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 15:30 and we'll update it again after 19:30

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