Monday 10th May 2021

Good news!

Your water should be back to normal as we’ve now cleared the brown water in our pipework. Thank you for your patience, we’re really sorry for any inconvenience.

What you can do

Now that our technician has cleared our pipework, you may still have brown water in your own pipework.

You can help fix this by running your cold tap until its clear.

To find out more, please click here.

We updated this message at 21:10 and we'll remove it after 8am, Tuesday 11th May

What we’re doing

Your local technician is now in the area using a fire hydrant to clear the brown/discoloured water.

They’ll stay in the area until your water is clear again.

We’re really sorry about this and thank you for your patience.

We updated this message at 17:55 and we'll update it again after 21:55

We’re aware that you and your neighbours may have brown water, we’re really sorry about this.

Please don’t worry, this isn’t harmful to you. Brown water is just small bits of iron that naturally builds up in our pipework. When the iron is disturbed, it can make your water look brown.

What we’re doing

One of your local technicians is on their way to your area to find out why this has happened. To find out more about brown water, please click here

What you can do

Because brown water can cause stains, until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

We’re really sorry about this, we’re working to get your water back to normal as soon as possible. We updated this message at 14:00 and we'll update it again after 18:00