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Interruption To Your Water Supply - Harpenden & Wheathampstead - AL3/AL4/AL5

Friday 7th May 2021

 

We have completed the works to reinstate the road surface on Milton Road, Crabtree Lane and Topstreet Way. The road will be open from 5pm this evening and all traffic management will be removed.

We'd like to thank all of our customers in Harpenden and Wheathampstead for their patience during this time. 

This message was updated Friday 14th May and will be removed Monday 17th May.

 


Our teams are continuing the work to reinstate the road surface and we now expect the road to be reopened on Friday 14th May.

We're sorry again for any disruption caused. 

This message was updated on Wednesday 12th May and will be updated again on Friday 14th May.


The work to restore the road surface is underway. Our teams are working to backfill the excavation and resurface the road. 

Whilst we work,  the road will remain closed between Milton Road, Crabtree Lane and Topstreet Way. We are aiming to have the road fully restored and re-opened by Thursday 13th May.

We're sorry for any disruption caused and thank all of our customers and motorists for their ongoing patience. 

This message was updated at 17:15 Monday 10th May and will be updated again on Tuesday 11th May.


Following further repairs that took place on Milton Road in the early hours of this morning. We have had reports that some customers in the area may have cloudy water. 

This is common after a mains interruption and is caused by air getting trapped in the pipework after restoring the main into service.

Our teams are in the area now to carry out additional flushing of the mains, which will help return the water quality to its usual high standard.

If you are experiencing cloudy water, you can run your cold kitchen tap or the first tap connected to the mains at a steady rate. This may take some time to clear and we suggest you try running it for 5 minutes at first. To find out more about cloudy water, please click here.

We are sorry for any disruption this has caused and would like to thank you for your patience during this time.

We updated this message at 08:00 Sunday 9th May 2021 and we'll continue to monitor the area and provide updates where possible.


Our engineers worked throughout the night to fix the pipe on Milton Road and all customers should see normal pressure return in the next hour.

You may notice as your water returns that it may appear cloudy. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework. To resolve this, please try running a mains fed tap for ten minutes to help it clear.

We are sorry if you experienced a disruption to your supply last night and again would like to thank you for your patience during this time.

We updated this message at 04:35 on Sunday 9th May 2021 and we'll update this again in a few days on the progress of the work to restore the road surface between Milton Road, Crabtree Lane and and Topstreet Way.


 

Our teams of engineers are currently responding to a leak on the pipe along Milton Road that was recently returned to service.

For our engineers to carry out this repair safely and quickly, we will need to shut down the main to be able to fix the pipe.

This may cause low pressures for some properties from about 11:30pm, however we expect the repairs to be complete and the pipe bought back into service by 4:30am Sunday.

We are sorry for any inconvenience this may cause and we are working as quickly as we can to make sure your supply is back to normal by the early hours of Sunday morning.

We updated this message at 23:15 and we'll update it again after 04:30 Sunday 9th May 2021


Once again thanks to our customers in Harpenden and Wheathampstead for their patience and support, whilst our engineers worked to fix the damaged pipe.

The pipe has now been fully repaired and returned to service. All supplies have now been restored and the water pressure will gradually build up in the network and all supplies should be back to normal in the next hour.

You may notice as your water returns that it may appear cloudy. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework. To resolve this, please try running a mains fed tap for ten minutes to help it clear. To find out more, please click here.

If any customer would like to help themselves to the remaining bottles of water, these are available to collect from Harpenden Common, opposite Park Hall.

Our teams will now begin to restore the road. The burst caused significant damage to the road and we have required a large excavation to repair the pipe due to its depth. We are aiming to have the road fully restored and re-open by Thursday 13 May. For now, the road will need to remain closed with a diversion route in to ensure the safety of commuters and engineers. We are very sorry for any disruption this may cause you and again would like to thank all residents in Harpenden and Wheathampstead for their patience during this time.

This message was updated at 17:20 and we'll update this again in a few days on the progress of the work to restore the road surface between Milton Road, Crabtree Lane and and Topstreet Way.


We would like to thank customers again in Harpenden and Wheathampstead for their patience, whilst our technicians continue their work to return the damaged pipe to service. The pipe has now been fully repaired and we'll let you know when all supplies are restored.

We updated this message at 14:40 and it will be updated again after 17:00


We would like to thank customers in Harpenden and Wheathampstead for their patience, whilst our engineers worked through the night and today to fix the damaged pipe.

The pipe has now been fully repaired and we are now working to return it to service, which should be complete by 3pm.

A small minority of customers may be experiencing low pressure, but this should improve throughout the afternoon and when the pipe is back in service.

You may notice as your water returns that it may appear cloudy. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework. To resolve this, please try running a mains fed tap for ten minutes to help it clear.

Bottled water is still available for collection at the following locations:

  • Harpenden Common opposite Park Hall. If you are arriving by car, please make sure to park on the common side to collect your water.

Once the pipe has been fully returned to service, our teams will begin to restore the road. The burst caused significant damage to the road and we have required a large excavation to repair the pipe due to its depth. We are aiming to have the road fully restored and re-open by Thursday 13 May. For now, the road will need to remain closed with a diversion route in place to ensure the safety of commuters and engineers.

We are very sorry for any disruption this may cause you and again would like to thank all residents in Harpenden and Wheathampstead for their patience during this time.

We updated this message at 12:25 and will update it again after 15:00


We know that some customers are without a supply still, however we anticipate the pressure to start building within the network as we move out of peak demand. We’re really sorry about this and the demand to ease after 10:30 this morning. We still have bottled water available at Harpenden Common and Wheathampstead Memorial Hall for collection.

Our repair teams are still on site working to fix the damaged water main and the repairs are continuing to progress well.

The road near the roundabout at Milton Road, Crabtree Lane and Topstreet Way will remain closed whilst repairs are continuing to ensure the safety of commuters and our engineers. Once the repairs are complete, we will start the work to back fill the hole and restore the road surface back to normal. Due to the size of the excavation, this may take some time. We’ll continue to update you on this as the work is ongoing.

This message was updated on Saturday 8th May 2021 at 09:50 and will be updated again after 12:20


We have been working to fix the burst water main through the night and while most customers now have been returned to supply we apologise to customers who do not have their water supply back to normal yet.

Customers in AL5,1 and AL4,8 who are at higher points on our network are likely to have low pressure or no water during peak times.

If you are still without a supply, we’re providing bottled water for collection at the following locations this morning:
    •    Wheathampstead Memorial Hall West Entrance – Please note stocks are limited at this location and are reserved for people who may not be able to travel.
    •    Harpenden Common opposite Park Hall. If you are arriving by car, please make sure to park on the common side to collect your water.


We’ve also delivered bottled water to vulnerable customers on our priority services register who may still be affected and are doing so again this morning. 

You may notice as your water returns that it may appear cloudy. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework. To resolve this, please try running a mains fed tap for ten minutes to help it clear.


We’re working as hard as we can to get everything back to normal for you. We are sorry for the disruption this has caused and thank you for your continued patience.

This message was updated at 07:20 and will be updated again after 09:20


Our repairs are progressing well and our team will continue working with other utilities throughout the night. Out of the twelve areas initially affected today, eleven now have water restored, though this may be at a reduced pressure whilst our repairs are ongoing.


For the safety of the public and our team, the roundabout at Milton Road, Crabtree Lane and Topstreet Way will remain closed whilst repairs are ongoing. The team will work through the night to resolve this for you and we apologise for the inconvenience to local residents. 

If you are still without a supply, we’re providing bottled water for collection at the following locations tomorrow morning from 06:30:

  •     Wheathampstead Memorial Hall West Entrance – Please note stocks are limited at this location and are reserved for people who may not be able to travel.
  •     Harpenden Common opposite Park Hall. If you are arriving by car, please make sure to park on the common side to collect your water.

We’ve also delivered bottled water to vulnerable customers on our priority services register who may still be affected.

You may notice as your water returns that it may appear cloudy. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework. To resolve this, please try running a mains fed tap for ten minutes to help it clear.

We’re working as hard as we can to get everything back to normal for you. We are sorry for the disruption this has caused and thank you for your continued patience.

This message was updated at 23:15 and we will update it again after 01:15


Our engineers are progressing well with the repair to the burst pipe and we are working with other utilities to fully return this to service. Of the twelve areas initially affected, eleven now have water back on but this may be at a reduced pressure.

We apologise for the inconvenience this causes. 


For customers without a supply, we are providing bottled water for collection at the following locations:

  • Wheathampstead Memorial Hall West Entrance – Please note stocks are limited at this location and are reserved for people who may not be able to travel.
  • Harpenden Common opposite Park Hall. If you are arriving by car, please make sure to park on the common side to collect your water.

We will have bottled water at the same locations at 0630 Saturday morning for use tomorrow for customers whose supply has not been restored by then.


We will also continue to deliver bottled water to vulnerable customers on our priority services register who may still be affected.


As your water comes back on you may have cloudy water. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework. To resolve this, please try running a mains fed tap for ten minutes to help it clear.


The road near the roundabout at Milton Road, Crabtree Lane and Topstreet Way will remain closed whilst repairs are continuing to ensure the safety of the public and our engineers. Our team will continue to work through the night to resolve this for you and we apologise for the inconvenience to local residents. 
 
We would like to thank the residents of Harpenden and Wheathampsted for their continued patience and we are sorry for the disruption this has caused. We’re working as hard as we can to get everything back to normal for you.

This message was updated at 21:20 and will be updated again after 23:00


Our teams are bringing in more water from neighbouring areas and via a water tanker to keep the majority of customers with a water supply.

Our engineers are progressing well with the repair to the burst pipe, but due to its location with other utilities, there is still a bit to do until we can fully return this to service.

For customers without a supply, we are providing bottled water for collection at the following locations:

  • Wheathampstead Memorial Hall West Entrance – Please note stocks are limited at this location and are reserved for people who may not be able to travel.
  • Harpenden Common opposite Park Hall. If you are arriving by car, please make sure to park on the common side to collect your water.

We will continue to deliver bottled water to vulnerable customers on our priority services register who may still be affected.

The road near the roundabout at Milton Road, Crabtree Lane and Topstreet Way remains closed whilst repairs are continuing to ensure the safety of commuters and our engineers.

We would like to thank the residents of Harpenden and Wheathampsted for their patience today and sorry for the disruption this has caused. We’re working as hard as we can to get everything back to normal for you.

This message was updated at 19:10 and will be updated again after 21:30


We are continuing to bring in water from other areas and the majority of customers now have a supply.

We are providing bottled water for customers that are still without a supply and this is available to collect at Harpenden Common opposite Park Hall. If you are arriving by car, please make sure to park on the common side to collect your water.

We are very sorry for the continued disruption and we are working hard to bring your supply back to normal.

We updated this message at 17:20 and we'll update it again after 19:20


We have adjusted our network to bring in water from other areas and some customers will start to see their supplies restored as water gradually builds in the network.

Unfortunately, there are still some customers without a supply and we are continuing to look at ways to adjust our network to bring in more water from other areas. We have also mobilised water tankers to pump water directly into the network and are arranging collection points for bottled water, which will be provided shortly.

For customers that do now have a supply, we are asking that you help during this time by using water for essential use only such as drinking, washing and cooking as we head into peak demand later this evening. This will go a long way to help as we continue to build up more water in the network.

Our engineers are continuing to work hard to repair the pipe and the road near the roundabout at Milton Road, Crabtree Lane and Top Street remains closed with a diversion route in place to ensure the safety of commuters.

We are very sorry for the disruption this has caused you and we are working as quickly as we can to get things back to normal.

We updated this message at 15:45 and we'll update it again after 17:45


We are sorry for any disruption caused by a burst pipe between Milton Road and Crab Tree Lane this morning. 

Our engineers are currently on site working hard to repair the burst pipe, however there are some complications due to the depth of the pipe and how close it is to other utilities such as gas, electricity and fibre optic cable. 

Streets in the following postcodes may be experiencing low pressure or no water during this time:
AL4 8
AL3 6
AL5 5
AL5 1
AL4 9
AL5 4
AL1 1

Our network teams are looking at ways to adjust the network to get your water back to normal as soon as possible, whilst the repair is carried out. 

During this time, we are delivering bottled water to vulnerable customers on our priority services register. 

Our teams are continuing to work very hard to get everything back to normal for you and we really appreciate your patience during this time.

Need extra help?

Do you or someone you know require extra help during this water supply incident? We can look after any customers with communication, access or health needs. Please call our contact centre on 0345 357 2407.

We updated this message at 12:25 and we'll update it again after 14:25


What we’re doing

Our repair team are working hard to fix the burst pipe between Milton Road and Crabtree Lane to get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.

We’ve closed the road.

Due to the traffic conditions, we’ve temporarily closed the road near the roundabout at Milton Road, Crabtree Lane, and Topstreet Way. We have a diversion route in place with signage for road users.We’re really sorry if this causes any disruption to your journeys. 

Once it is safe to do so, the road will be back open for you. We’re working hard to get things back to normal for you, but we really appreciate your patience at this time.

We updated this message at 10:20 and we'll update it again after 12:20


What we’re doing

Our technician has confirmed a burst between Crabtree Lane and Milton Road. Our repair team have now arrived on-site and will be preparing to begin the works shortly. 

We’ll keep you updated on our progress.

We’re really sorry about this and thank you for your patience.

We updated this message at 08:55 and we'll update it again after 11:55


No water in Harpenden 

We’ve been made aware of a burst water main between Crabtree Lane and Milton Road which may be causing this.

What we’re doing

Our technician is on their way to your area to investigate and get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 06:45 and we'll update it again after 08:45


No water in Harpenden

We’re really sorry you haven’t got any water. We don’t know what’s causing this, but our technician is on their way to your area to find out.

Please Click here for a list of streets affected

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 05:20 and we'll update it again after 07:20

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