Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Alerts & planned works

Appearance of your water supply - Staines Upon Thames - TW18

Tuesday 4th May 2021

Good news!

Your water should be back to normal as we’ve now cleared the brown water in our pipework.

What we're doing

Our team are on route to repair a damaged section of pipe, on Chandos Road. However, we anticipate no further customer impact.

What you can do

Now that our technician has cleared our pipework, you may still have brown water in your own pipework.

You can help fix this by running your cold tap until its clear.

To find out more, please click here.

We updated this message at 15:30 and we'll remove it after 20:00

Appearance of your water

We’re aware that you and your neighbours on Chandos Road may have brown water, we’re really sorry about this.

Please don’t worry, this isn’t harmful to you. Brown water is just small bits of iron that naturally builds up in our pipework. When the iron is disturbed, it can make your water look brown.

What we’re doing

One of your local technicians is on their way to your area to find out why this has happened. To find out more about brown water, please click here.

We added this message at 13:25, and we'll update it again after 17:25

SMS alert updates

Note: Messages sent between 0800 & 2200.

Mobile Number:

Reported Alert:

Enable Recite