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Interruption to your water supply - Hayes - UB3/UB4

Sunday 7th March 2021

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Your water will be back on 

We’re really sorry for the problems with your water. The sample results have come back satisfactory and we've re-opened the water main. 

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 12:30 and we'll remove it after 20:00


What we’re doing

We're continuing to redirect water across our network to ensure all of our customers have a water supply at this time, however, it may be at a lower pressure. We're still waiting for the sample results to ensure we are supplying the highest standard of water possible. Once the sample results are back we'll reopen the pipework and you'll see your water pressure restore fully. 

We’re really sorry for any inconvenience caused. 

We updated this message at 08:00 Thursday 11th March and we'll update it again as soon as possible. 


Your water is back on

So we can get your water flowing again, we’re redirecting water across our network from other areas. This may be at a lower pressure whilst our repairs are ongoing.

What we’re doing

The rezone will remain in place until the pipework is repaired and water samples have been taken to ensure we are supplying the highest standard of water to our customers.

We’re really sorry about this and thank you for your ongoing patience.

We updated this message at 16:25 and we'll update it again on Wednesday the 10th March


Your water will be back 

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 14:15  and we'll remove it after 20:00


What we’re doing

Our repair team have stayed on Mellow Lane and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

All customer should remain with a water supply during this time. 

We’re really sorry for the disruption caused.

We updated this message at 12:20 and we'll update it again at 16:20


Your water will be back on

So we can get your water flowing again, we’re redirecting water across our network from other areas.

This may be at a lower pressure whilst our repairs are ongoing.

What we’re doing

Our repair team are working hard to repair the burst water main on Mellow Lane East. Once we know how long this will take, we’ll let you know.

We’re really sorry about this and thank you for your patience.

We updated this message at 20:30 and we'll update it again on Monday 8th March 2021


What we’re doing

Our repair team are now on site, due to where the burst is located we are waiting on specialist equipment to support with the repair. 

The majority of our customes should now start to see their water supply restore and gradually build up over the next hour, however soem customer in specific streets will still currently experience low pressure.

Affected streets:

  • Blake Close
  • Charville Lane
  • Gainsborough Road
  • Hayman Crescent
  • Heatherwood Drive
  • Hoppner Road
  • Kendal Close
  • Langdale Drive
  • Lansbury Drive
  • Palomino Close
  • Raeburn Road
  • Ridings Lane
  • Romney Road
  • Ullswater Close

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 12:20 and we'll update it again after 16:20

 


What we’re doing

Our technician have located the burst on Mellow Lane East and a repair team are on the way to the site to begin the repair works. Once we know how long this will take, we’ll let you know as soon as possible.

We’re really sorry about this and thank you for your patience.

To see the list of affected streets, please click here

We updated this message at 10:20 and we'll update it again after 12:20


No water in UB3/UB4

We’re really sorry you haven’t got any water.

We don’t know what’s causing this, but our technician is on their way to your area to find out.

To see the list of affected streets, please click here

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 08:20 and we'll update it again after 10:20

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