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Interruption to your water supply - Watford - WD17 & WD18 & WD24

Sunday 7th March 2021

Road diversion

We've been working hard to repair the road surface on the southbound side of Rickmansworth Road and these are taking longer than expected.  We expect that the roadworks will be completely clear on Wednesday the 10th of March.  
 
We’re really sorry for any problems you experienced with your water supply this weekend.  We want to let you know what happened.

What caused the problem
 
This weekend we detected a large burst outside The Colosseum in Watford. This caused a sudden change in the pressure, which meant some of you were unfortunately without water.
 
What we did

Our teams were sent out to repair the damaged section of pipe straight away. We arranged for the lane to be closed to ensure the safety of our teams and the public. As we worked on the repair, we were able to open up a valve on our network, near to B&Q to allow more water to flow into your area from our reservoirs in Bushey. We delivered water to vulnerable customers and sent a water tanker to customers in the Nascot Wood area who were still experiencing low pressure. The repair to the pipe was successfully completed on Sunday.
 
Why it took us a little longer than usual
 
The burst was directly beneath the large parking availability sign and situated close to other vital pipes and cables under the ground. We therefore needed to work closely with the local authorities and other utilities to make sure that we could access the pipes without causing damage.  We've been working hard to complete the restoration on the road.  We need to make extra checks for all utilities before it can re-open safely.
 
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Thank you again for your patience.


Road diversion

Due to the reinstatement works taking longer than expected, Rickmansworth Road (Southbound) will remain closed until the area has been fully restored. We'll let you know when the road will be re-opened as soon as we can. 

We're really sorry for any inconvenience caused. 

We updated this message on Tuesday 9th March and we'll update it again on Wednesday 10th March


Your water will be back on

We’re really sorry for the problems with your water this weekend. We’ve fixed the burst water main and you’ll see your water flowing back to normal.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

Road diversion

In order for the road to be reinstated and re-opened safely, Rickmansworth Road (Southbound) will be closed until Tuesday at the earliest. Diversion routes and signage have been implemented in the area.

We updated this message at 16:00 and we'll update it again on Tuesday 9th March 2021


What we’re doing

The initial repair on Rickmansworth Road has been completed and properties should see their water flowing as normal.

We are now working on a smaller repair on The Parade High Street which is expected to be completed by 16:30.

Some properties within the streets below may have low pressure or no water for the time this work is being completed.

  • Rickmansworth Road
  • St Albans Road
  • The Parade High Street

As soon as we have an update on this repair, we'll let you know.

We updated this message at 15:00 and we'll update it again after 17:00

 


What we’re doing

We can confirm that the tanker has been replenished and is back on site. As a result, we expect all customers to have a water supply restored. This may be at a lower pressure than normal however.

If you are in a block of flats which is fed by pumps and have no water, we would recommend that you contact your managing agents to see if these need restarting.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We are sorry for the inconvenience caused during this incident.

We updated this message at 13:00 and we'll update it again after 15:00


We have been made aware of no water calls coming from this area. Please click here to see the affected streets.

To support the pressure in this area we had a water tanker feeding the area, we are currently in the  process of getting this replenished we anticipate that this should be completed by 12:30.

Whilst this is happening some customers may experience no water or lower pressure than normal.

We will further update this message once the tanker has been replenished.

We are sorry for the inconvenience caused during this incident.

We updated this message at 11:10 and we'll update it again after 13:10


What we’re doing

Our repair team remain on site continuing to fix the damage section of pipe work. The rezone will remain in place until the pipework is repaired and water samples have been taken to ensure we are supplying the highest standard of water to our customers.

Some customers may experience low water pressure whilst the rezone continues to supply the areas affected by the burst.

We updated this message at 09:00 and we'll update it again after 13:00


What we're doing

The team are on site continuing to install a new valve, the mains pipe has now been cut out and a valve set in place. The team will continue working throughout the

night to ensure this work is completed as soon as possible.

Pressure has built up across the Nascot Wood area but customers living in flats may still experience low pressure until the works are completed.

We updated this message at 04:00 on Sunday 7th March and we'll update it after 08:00


What we're doing

Our team remain on site installing a valve to restore pressure to our customers in the Nascot Wood area.

We anticipate these works to take 3 hours, providing there are no complications. Pressure continues to increase but customers will experience a lower water supply than normal until the valve has been completed.

We are sorry for the inconvenience caused during this incident.

We updated this message at 23:35 and we'll update it after 03:35


What we're doing

We are pleased customers supply has now been restored following the rezone earlier today, however we are aware of customers in one area, Nascot Wood that are still experiencing low pressure.

We currently have a team working to install a valve on our network to restore supply to our customers in this area.

If you are in a block of flats which is fed by pumps, we would recommend that you contact your managing agents to see if these need restarting.

We updated this message at 20:20 and we'll update it after 23:30


Your water will be back on

Our teams have been working hard to implement the rezone, pressure is beginning to build across the network and customers should see their water restore, however this may be at a lower pressure than normal for a short time.

We anticipate the pressure to increase over time. Customers living in blocks of flats may continue to experience no water, or low pressure, whilst the network recovers.

To see the postcodes likely to be affected with low pressure click here

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 18:40 and we'll remove it after 22:40


Your water will be back on 18:00

Our teams have been working hard to implement the rezone, pressure is beginning to build across the network and customers should see their water restore but at a lower pressure than normal.

We anticipate the pressure to increase over the next 30 mins. Customers living in blocks of flats may continue to experience no water whilst the network recovers.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 16:50 and we'll update it at 18:00


What we're doing

Our repair team remain on site, however they have come up against some complications with third party equipment causing delays to our work to ensure the safety of our teams.

We are currently looking at ways to rezone our network to restore water to our customers. We anticipate people should see their water supply return within the next 3 hours, providing there are no further complications.

We thank all customers during this incident and interruption.

To see an updated list of affected streets, please click here

We updated this message at 15:20 and we'll update it again after 17:20


What we’re doing

Our repair team are working hard to fix the burst pipe on Rickmansworth Road and get your water back to normal. We apologise for the ongoing interruption with this, and as soon as we have more information and a timeframe for the repair to be completed and your water to be back on, we'll update you.

We have adjusted the impacted area from the initial web updates. 

To see an updated list of affected streets, please click here

We updated this message at 13:20 and we'll update it again after 15:20


To see an updated list of affected streets, please click here

We updated this message at 12:45 and we'll update it again after 14:45


What we’re doing

Our repair team are working hard to fix the burst pipe on St. Albans Road and get your water back to normal. We are awaiting further traffic management to arrive in order for our teams to safely and successfully complete the repair.

As soon as we have further information, or a timeframe for the repair to be completed, we will let you know.

Our repair team will look at alternative water supplies if it is looking likely that the repair is taking longer than anticipated. However, at this stage, we are not expecting any delays for the repair to be completed.

We’re really sorry about this and thank you for your patience.

We updated this message at 10:45 and we'll update it again after 12:45


What we’re doing

Our repair team are working hard to fix the burst pipe on St. Albans Road and get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.

To find out if your streets affected, please click here

We’re really sorry about this and thank you for your patience.

We updated this message at 08:15 and we'll update it again after 10:15


No water in Watford

We’re really sorry you haven’t got any water. We don’t know what’s causing this, but our technician is on their way to your area to find out.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 06:45 and we'll update it again after 08:45

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