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Appearance of your water - Dover - CT15

Saturday 27th February

Good news!

Your water should be back to normal as we’ve now cleared the brown water in our pipework. Thank you for your patience, we’re really sorry for any inconvenience.

What you can do

Now that our technician has cleared our pipework, you may still have brown water in your own pipework.

You can help fix this by running your cold tap until its clear.

To find out more, please click here. We updated this message at 15:15 and we'll remove it after 18:00

Appearance of your water

We’re aware that you and your neighbours may have brown water, we’re really sorry about this. Please don’t worry, this isn’t harmful to you.

Why this has happened

A third party were using a hydrant on Oak Cottages and this has caused your water to become brown. Brown water is just small bits of iron that naturally builds up in our pipework. When the iron is disturbed, it can make your water look brown. To find out more about brown water, please click here.

What we’re doing

Your local technician is now in the area using a fire hydrant to clear the brown/discoloured water.

They’ll stay in the area until your water is clear again.

We’re really sorry about this and thank you for your patience.

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