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You are here : At Home > Alerts & planned works

Appearance of your water supply Strawberry Fields-- Addlestone - KT15

Wednesday 24th February 2021

What we’re doing

Our technician is flushing at a nearby fire hydrant and this will continue throughout the night until your water is clear. 

They’ll stay in the area until your water has restored back to normal.

We’re really sorry about this and thank you for your patience.

We updated this message at 23:40 and we'll update it again on Thursday 25th February 2021 after 08:00


Appearance of your water

We’re aware that you and your neighbours on Strawberry Fields may have cloudy water, we’re really sorry about this. Please don’t worry, this isn’t harmful to you. Cloudy water is just small air bubbles trapped in our pipework.

Why this has happened 

Water can become cloudy when the water supply has been disrupted. 

What we’re doing

Your local technician is now in the area using a fire hydrant to clear the cloudy water.

They’ll stay in the area until your water is clear again.

We’re really sorry about this and thank you for your patience.

We updated this message at 19:25  and we'll update it again after 23:25


Your water has restored 

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 13:50 and we'll remove it after 20:00


What we’re doing

Our repair team are working hard to fix the burst pipe and get your water back to normal. Once we know how long this will take, we’ll let you know as soon as possible.

We’re really sorry about this and thank you for your patience.

We updated this message at 09:50 and we'll update it again after 13:50


No water in Addlestone

We’re really sorry you haven’t got any water. There’s a burst water main on Murray Road which may be causing this.

To find out if your streets affected, please click here

What we’re doing

Our technician has assessed the burst and a repair team are on their way to help.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 05:50 and we'll update it again after 07:50


 

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