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Interruption to your water supply - Staines - TW19

Tuesday 26th January 2021

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Your water will be back on

We’re really sorry for the problems with your water over the last few days. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 20:00 and we'll remove it after 08:00 on Thursday 28th January 2021


What we’re doing

Our repair team have stayed on Park Road and are continuing to repair the burst water main. All customers have a water supply, however it might be at a slightly lower pressure whilst the repairs are ongoing.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 20:30 and we'll update it again after 08:00 on Wednesday 27th January 2021.


What we’re doing

Our repair team have managed to ensure customers will have water to their properties, but this may be at a slightly lower pressure than normal whilst the repairs are taking place. The team are continuing to repair the damaged section of pipework and further updates will be provided as soon as we have them.

We’re really sorry about this and thank you for your patience.

We updated this message at 18:30 and we'll update it again after 22:30


What we’re doing

Our repair team are working hard to fix the burst pipe and get your water back to normal soon.

We’re really sorry about this and thank you for your patience.

We updated this message at 16:30 and we'll update it again after 18:30


No water in Staines

We’re really sorry you haven’t got any water. We’ve been made aware of a burst water main on Park Road which may be causing this.

To find out if your streets affected, please click here

What we’re doing

Our technician is on their way to your area to investigate and get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 14:30 and we'll update it again after 16:30

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