Monday 25th January 2021

Your water will be back on by 15.40

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 15.40 and we'll remove it after 08.00am on Tuesday 26 January

What we’re doing

Our repair team have stayed on Barnet Road and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know.

All customers should have a water supply for the duration of our works but at a lower rate than normal. 

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 13:30 and we'll update it again after 17:30

What we’re doing

Our repair team on site are preparing to dig at a new location where the suspected burst is. However, we’re awaiting the arrival of Highways to set up traffic lights before our works can resume.

Once we know how long this will take, we’ll let you know as soon as possible.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 11:30 and we'll update it again after 13:30

What we’re doing

Our repair team remain on Barnet Road and are continuing to expose the burst water main. As soon as we know how much longer this will take, we’ll let you know.

Our Restoration Team are also on site trying to pin point the exact location of where the burst is. A further update will be provided as soon as possible.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 09:20 and we'll update it again after 11:20

No water in Potters Bar

We’re really sorry you haven’t got any water. We’ve been made aware of a burst water main on Barnet Road which may be causing this.

What we’re doing

Our repair team has arrived on site and are now digging to expose the burst pipe. We should know how long this will take us to repair once we have exposed the pipe.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 07:20 and we'll update it again after 09:20