Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Alerts & planned works

Interruption to your water supply- Dunmow- CM6

Wednesday 13th January 2021

Repair complete icon

Your water will be back 

We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.

Appearance of your water

If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.

We updated this message at 13:50 and we'll remove it after 20:00


What we’re doing

Our repair team are working hard to fix the burst pipe and get your water back to normal soon. Your water should be flowing again by 15:00 providing there are no complications. 

We’re really sorry about this and thank you for your patience.

We updated this message at 12:50  and we'll update it again after 14:50


Low pressure in Dunmow

We’re really sorry you have low pressure. There’s a burst water main on Church End which may be causing this.

What we’re doing

Our technician has assessed the burst and a repair team are on site. We're waiting for a road closure to be put in place before repairs can safely go ahead. 

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 11:30 and we'll update it again after 15:30


What we’re doing

Our repair team on Culters Green have repaired the burst water main. However, we suspect there to be another burst that hasnt been located as pressure to the area hasn't restored back to normal. 

Our technicians will return tomorrow morning to further investigate. We anticipate all customers to have a water supply but at a lower pressure rate than normal.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

We updated this message at 18:50 and we'll update it again on Thursday 13th January 2021


What we’re doing

Our repair team has arrived and are now digging to expose the burst pipe. We should know how long this will take us to repair once we have exposed the pipe.

We’re really sorry and we’re working hard to get your water flowing again soon.

We updated this message at 14:50 and we'll update it again after 18:50


Low pressure in Dunmow

We’re really sorry you have low pressure. There’s a burst water main on Culters Green which may be causing this.

What we’re doing

Our technician has assessed the burst and a repair team are on their way to help.

What you can do

Until we’ve sorted this, please avoid using your:

  • Washing machine
  • Dishwasher
  • Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We updated this message at 11:25 and we'll update it again after 15:25 

SMS alert updates

Note: Messages sent between 0800 & 2200.

Mobile Number:

Reported Alert:

Enable Recite