26 November 2020

Update 15.10PM

We have successfully repaired the faulty valve and anticipate that your water supply should be fully restored.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 8.00PM this evening.

Update 11.10

Our repair team are on site at Weald Bridge Road in Ongar CM16 , working to flush a faulty valve. This may result in customers experiencing low pressure or no water for a short period of time.

The affected streets could be Kents Lane, Weald Bridge Road and Ashlyns Lane.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the distruption to your supply and aim to restore it back to normal as soon as possible.

We will update this message again after 13.00