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Interruption to your water supply- St Albans- AL3

Saturday 21st November 2020

The repair has been completed

Update 20:05

We have successfully restored our customers water pressuer back to normal, and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 8am, Sunday 22nd November

Update 13:35

Our team is looking into ways to support our customers who are experiencing issues with their water supplies in the St Albans area, whilst network and prodcution investigations continue.

Our customers in the below list of streets affected, may experience a higher reduction in pressure during peak times and over the weekend.

For a list of streets affected, click here

We are sorry for the disruption to your supply and thank you for your ongoing patience.

We will update this message again on Monday, 23rd November

Update 20:00

Our technician will return and recommence work next week. We don't expect any further customer impact but pressure may be slightly lower than normal. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again on Monday 23rd November 2020

Update 17:10

Our technician remains on site as their investigation continues to find the source of the interuption to supply. We will provide an update and estimate on when this work should be completed as soon as one becomes available. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 21:10

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 12:50 and will be updated after 16:50

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