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Interruption to your water supply - Barnet, Finchley, North Finchley, East Finchley - N12, N14, N3, N2, N20, EN5, EN4

Tuesday 27th October 2020

Our teams continue working. Due to the size of the excavation, we are currently awaiting scaffolding to make sure the working area remains safe for our teams, as a result, our repairs are taking longer than usual.

All properties should have a water supply while works continue. Some properties in the N12 may experience lower pressure than usual and some in the EN5 area may also notice a drop in pressure during peak demand in the morning. This will likely continue until the main has been fully repaired and put back into service.

Before the main can be put back into service it will have to pass our strict water quality requirements.

We are sorry for any inconvenience caused and thank you for your continuing patience at this time.

A further update will be provided on Thursday 29th of October 2020.


Update 14:55

We're aware that some of our customers from N12 are experiencing problems with their water supply. The repair work being carried out to the water main on High Road, may cause you to experience lower pressure than normal.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 18:55


Update 13:25

Repairs to the water main continue, as our team remain on site. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:25


Update 09:00

Our repair team remain on site and work to fix the damaged water main continues. No impact to our customers water supply is expected during this time. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 13:00


Update 04:50

The repair team are on site with our technician and work to fix the damaged water main on High Road continues. An update and estimate on when this work should be completed will be provided as soon as one becomes available from site 

Whilst works are ongoing, our specialist teams on site have restored water to customers on High Road who were previously experiencing a loss of supply. As a result, all customers in the surrounding area will have water whilst repairs continue. 

We would like to thank all of our customers for their patience whilst this incident has been ongoing

We will update this message again after 08:50 


Update 01:55

Our repair team remain on site, however due to complications with the repair and a potential safety risk, this is taking longer then anticipated. 

Our team will work throughout the night in order to restore water to our affected customers on High Road. 

We are very sorry for the disruption to your supply and thank you for your ongoing patience 

We will update this message again after 04:55


Update 23:30

The repair team remain on site and are continuing work to excavate the area in order to fully expose the damaged section of water main, there are slight complications on site due to multiple cables from other utlities which are within our excavation. 

There are a number of customers on High Road, N12 who may be experiencing a reduction in pressure or a complete loss of water supply whilst repairs continue to be ongoing.

We are very sorry for the interruption to your water supply experienced today. Our teams are doing all that they can in order to restore the water supply as soon as possible to all of our affected customers. 

A further update will follow after 01:30 


Update 17:30

Our repair team have remained on site and work to repair the water main is ongoing. All customers should now have a water supply, however this may be at a lower pressure whilst the repairs are ongoing. 

Once we have an estimate on how long these repairs are expected to take, a further update will be provided.

We're really sorry for any disruption caused today and thank you for your patience. 

This message will be updated again after 08:00 on Tuesday 27th October 2020. 


Update 15:45

We anticipate all customers should now have a water supply including our customers in N12 0, although this may be at a lower pressure than normal.

Our repair team are on site and we will provide an update and estimate on when this work should be completed as soon as one becomes available.

This message will be updated after 17:50


Update 15:20

Due to complications our customers in N12 0 may still have no water. We expect this to be resolved by 4pm and the area should see their water return to normal.

All other areas should see their water supply gradually improve over the next few hours. Our repair team are on site and have started digging down to expose the damaged pipework.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

This message will be updated after 17:30


Update 13:50

Our repair team are on site along with the specialist fittings. Traffic management has also now been set up, ready for us to safely carry out our repair work under a road closure.

In order to restore the water supply to the wider area, we have made some adjustments to our network and are diverting water from other areas.

Our customers in N12 0 will experience no water temporarily, the adjustments should restore the supply by 14:30 providing no complications. For a list of streets affected during this time, please click here

Our customers in N2, N3, N12, N20, EN5, EN4 (Barnet, Cockfosters and Finchley) should see their water restore gradually.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 15:50


Update 11:45

Our repair team remain on site and are waiting for the road to be closed before repair work can commence.

The majority of our customers in the Finchley area do have water, however this may be at a lower pressure than normal.

Our customers in Barnet/Cockfosters are still without a water supply and we are working to resolve this as quickly as possible.

We're really sorry for the inconvenience caused.

We will update this message after 13:55


Update 09:45

Our repair team are on site, and are awaiting the arrival of traffic management so a road closure can be put in place to safely carry out work. We're also awaiting the arrival of specialist fittings, to repair the damaged water main.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 11:45


Update 09:20

Our repair team are on site, and work to start exposing the water main will begin shortly. We will provide another update as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 11:20


Update 07:30

Our technician has located a burst water main on High Road. A repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

For a list of potentiall affected streets, click here

We are sorry for any inconvenience caused.

We will update this message after 09:30


If you are in the above area and are experiencing problems with your water supply, we currently have a reported burst water main on Baronsmere Road which may be affecting you. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 07:05 and will be updated after 09:05

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