Friday 18th September

Update 20:00

We have successfully repaired the burst water main and anticipate full restoration of your water supply. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed on Tuesday 22th September 2020

Update 14:10

If you are in the above area and are experiencing problems with your water supply, we are currently carrying out further water quality tests on the new installed water main. This is to ensure the new section of pipework is fit for purpose. 

Whilst we carry out the water quality checks, we are sourcing water temporarily. During this time, all customers should have water supply, albeit, at lower pressure.

We anticipate the water to be returned to service by Monday 21st September.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

We will update this message Monday 21st September

Update 11:50

We have successfully completed the works and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 20:00

If you are in the above area and are experiencing problems with your water supply, we currently have essential works on Priory Road which may be affecting you. Our repair team is on site, in order to safely carry out the essential works, we have had to switch off the water supply. 

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 10:25 and will be updated after 12:25