Interruption to your water supply - Guildford - GU3, GU23, GU24, GU32 and GU33
Wednesday 12 August 2020 - Thursday 13 August 2020
Update 17:05
We have successfully repaired the burst water main and anticipate full restoration of your water supply.
Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.
Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here
Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.
We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.
This message will be removed after 8am, 14th August
Update 15:00
Our repair team are on site and work to fix the damaged water main is now underway. In order to restore your supply during this repair, we are installing additional valves on the main; however this may be at a lower pressure than normal until the repair is complete.
We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again after 17:00
Update 12:45
Our repair team remain on site, and continue working to get the damaged water main on Aldershot Road under control and minimise impact.
Customers in closest proximity to the burst, may still experience an impact on their water supply at this time.
We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We will update this message again after 14:45
Update 08:10
Our repair team remain on site and are currently excavating the main, due to the nature of the repair this is taking longer that anticipated. We expect all customers to have a water supply currently. However, in order to complete repairs we may need to shut the main to assist our team with the repair.
We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again after 12:10
Update 05:50
Due to the complex nature of the repair, we have called for support of another team to assist with the repairs. We are looking at alternative ways of restoring all customers water supplies whilst the works continue.
We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We apologise for any disruption caused by this incident.
This message will be updated again after 07:50
Update 03:50
Having remained on site, our team will continue to work throughout the night to fix the damaged water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available. Customers in closest proximity to the burst may still be without a water supply at this time.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again after 05:50
Update 01:30
Our repair team have remained on site and have successfully been able to restore most customers water supplies at this time, though this may be at a lower pressure whilst the works are ongoing.
Work to expose the damaged section of pipework continues. Customers in closest proximity to the burst may still be without a water supply at this time.
Once we have an estimate on how long this repair is likely to take, a further update will be provided.
We are sorry for the disruption to your supply and thank you for your patience.
This message will be updated again after 03:30
Update 23:45
Our technician has located a burst water main on Aldershot Road. Our repair team have arrived on site and have begun digging to expose the damaged section of pipework. We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again after 01:45 on Thursday 13th August.
If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.
For a full list of affected streets, please click here
During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.
If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.
We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.
This message was added at 21:40 and will be updated after 23:40