Monday 10th August 2020

Because of the warmer weather and with a lot of us spending more time at home, many of us are using much more water. This means you may notice lower pressure or no water when demand is higher in your area. We want to let you know that we’re on the case and our teams are working around the clock to make sure we get enough water to you and your community. There is enough for everyone if we all use only what we need. You can help your community by using less, which will make a big difference, meaning there’s more to go around. You can see some of our top water saving tips below.

Why has this happened?
Just like at home, if you’re showering and someone else is using the tap or flushes the toilet you might notice the pressure is lower. The same thing can happen on a bigger scale. So, when lots of people in your area are using water at the same time (Eg. first thing in the morning or in the evening), this can affect the pressure coming through your taps.

What are we doing?
Our teams are working tirelessly in an effort to get your water flowing again. In some areas we’re tankering (pumping water directly into local supplies), in others we’re rezoning (providing water using different mains).

When will my water return?
We expect that your [pressure/supply] will be back to normal later [this morning/this evening]. However, it is possible you may see further impacts to your [pressure/supply] if we see higher water use than normal in your area. Because a lot of us are spending more time at home, and with the weather getting warmer, it means that many of us will be using much more water than we usually do.