Monday 10th August 2020

Update 10:25

We have successfully completed the water mains renewals, and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 14:25

Update 13:00

Our team remain on site and continue undertaking essential water mains renewals, in the Rose Walk/Jersey Lane area.

In order to keep customers on a supply during this time, we are diverting water from other areas; however this may be at a lower pressure than normal until the works are complete. 

Potential Affected Streets:

• Damson Way
• Jersey Lane
• Jodies Court
• Marshals Drive
• Marshalswick Lane
• Nimrod Close
• Rose Walk

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again as soon as possible.

Update Monday 17th August 2020

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 mins.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 12:30

If you are in the above area and are experiencing problems with your water supply, we currently have essential water mains renewals taking place in the Rose Walk/Jersey Lane area which may be affecting you.

The duration of these works is expected to take up to 10 days.

In order to keep customers on a supply during this time, we are diverting water from other areas; however this may be at a lower pressure than normal until the works are complete. 

Potential Affected Streets:

• Damson Way
• Jersey Lane
• Jodies Court
• Marshals Drive
• Marshalswick Lane
• Nimrod Close
• Rose Walk

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

A further update, will be provided once works are complete.