Wednesday 15th July 2020

Update 23:20

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next hour.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed on Thursday 16th July 2020 after 08:00

Update 21:20

The initial location of the burst has been repaired. However, a secondary burst has been located further up the water main. 

Our repair team will remain on site and work to fix the damaged water main is underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 23:20

Update 19:10

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

Our team has found there is live power cables near to the excavation and have had to shut the main in order to continuing safely excavting. During this time customers will expereince no water. We recommend storing water if you do still have a supply and not using electrical appliances such as washing machines and dishwashers. 

We are sorry for the disruption to your supply and thank you for your patients 

We will update this message again after 21:10

Update 16:55

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Wycombe Road which may be affecting you.

Our technician has assessed the burst; a repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal. A road closure has also been ordered to allow us to complete the repair.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 18:55

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network.

Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 16:15 and will be updated after 18:15