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Interruption to your water supply- Hemel Hempstead - HP2 and HP3

Friday 3rd July 2020

The repair has been completed

Update 21:40

We have successfully repaired the burst water main and all customer water supply has now been restored, however further repair work is required on the pipe work. Whilst these works take place, we anticipate no further interruptions to your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Saturday 4th July 2020


Update 19:40

Our repair team have found a fault with one of our assets which has interrupted the water supply. They will work to resolve this and we expect the water supply to be restored within the next 1-2 hours. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 21:40


Update 18:10

Our repair team have installed assets which will mean once repairs commence, all supplies should remain unaffected. 

We will continue with the repairs in due course, but we expect no further interruptions to your water supply.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 Saturday 4th July, 2020


Update 14:20

Complications with the repairs are still ongoing and our repair team are currently working to ensure when repairs can continue, the supply can remain interrupted.

Although there is still potential for loss of supply, our team are working on preventative measures. 

We will provide a further update once it is suitable to continue with the necessary repairs. 

We thank you for your patience during this time. 

We will update this message after 18:20


Update 12:00

Our repair team remain on site and continue working to fix the damaged water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:00 


Update 08:50

Our repair team remain on site and work to fix the damaged water main is underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

Due to complications with the repair, we have temporarily restored customers water supply whilst we investigate this further. We will update this message when the water supply will be turned off again. We would advise customers to store some water for drinking whilst the supply is restored. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 10:50


If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Maylands Avenue which may be affecting you.  Our repair team are on site and work to fix the damaged water main is underway.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 06:55 and will be updated after 08:55

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