Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Alerts & planned works

Interruption To Your Water Supply - Harlow - CM20

Tuesday 30th June

The repair has been completed

Update 09:00

We have successfully repaired the damaged water main and anticipate full restoration of your water supply within the next 30 mins.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 13:00 


Update 19:30

The repair team had to switch off the water supply to safely carry out repairs. They were contending with a high volume of water making it difficult to confirm where on the main the repairs where required. They have now switched on the water supply, all customers now have water. 

Our team will remain on-site and continue with the necessary repairs throughout the night. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be updated after 08:00 Wednesday 1st July 2020


If you are in the above area and are experiencing problems with your water supply we have had reports of damage to one of our mains on Wych Elm caused by a third party

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the disruption and as soon as we have assessed the nature of the damage we will provide an update and an estimate on when this will be resolved.

This message was added at 17:50 and will be updated after 19:50

SMS alert updates

Note: Messages sent between 0800 & 2200.

Mobile Number:

Reported Alert:

Enable Recite