Saturday 6th June 2020

Because of the warmer weather and with a lot of us spending more time at home, many of us are using much more water. This means you may notice lower pressure or no water when demand is higher in your area. We want to let you know that we’re on the case and our teams are working around the clock to make sure we get enough water to you and your community.

There is enough for everyone if we all use only what we need. You can help your community by using less, which will make a big difference, meaning there’s more to go around. You can see some of our top water saving tips below.

Why has this happened?
Just like at home, if you are showering and someone else is using the tap or flushes the toilet you might notice the pressure is lower. The same thing can happen on a bigger scale. So, when lots of people in your area are using water at the same time (Eg. first thing in the morning or in the evening), this can affect the pressure coming through your taps.

What are we doing?
Our teams are working tirelessly in an effort to get your water flowing again. In some areas we’re tankering (pumping water directly into local supplies), in others we’re rezoning (providing water using different mains). 

When will my water return?
We expect that your pressure will be back to normal later this evening. However, it is possible you may see further impacts to your pressure if we see higher water usage than normal in your area. Because a lot of us are spending more time at home, and with the weather getting warmer, it means that many of us will be using much more water than we usually do. 

If you are in the above area and are experiencing a reduction of your water pressure or loss of supply, this is due to much higher demand for water at present due to the exceptionally hot weather.

We expect your water supply to be restored to normal pressure later this evening.

We are asking all customers to try and keep their water usage to a minimum during this time to reduce the demand on our network.

We are sorry for the inconvenience caused.

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 10:40 and will be updated after 12:40