Sunday 31 May 2020 - Monday 01 June 2020

Update 13:40

We have successfully restarted the booster and anticipate restoration of your water supply within the next 30 minutes, although this may be at a lower pressure due to high demand in the area.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 17:40

Update 11:35

In order to restore your supply, we are diverting water from other areas; however, this may be at a lower pressure than normal until the repair is complete. This can take up to 1 hour to take effect.

We are sorry for the inconvenience caused.

This message will be updated after 13:35

As we continue to experience issues on our network our technician is on their way to investigate and a further update will be provided as soon as possible.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 10:15

Update 01/06/20 - 00:45

Our team who have looked into this have concluded that this is due to much higher demand for water at present due to the exceptionally hot weather.

We expect your water supply to be restored to normal pressure later on this morning. 

We are asking all customers to try and keep their water usage to a minimum during this time to reduce the demand on our network.

We are sorry for the inconvenience caused.

Update: 23:10

Our team are at present looking into the cause of the contact that we have recently received from the area of Harrow.

For a full list of streets anticipated to be affected, please see below;

• Alma Row
• Boxtree Road
• Brookshill
• Clamp Hill
• College Close
• College Hill Road
• College Road
• Common Road
• Elm Terrace
• Elms Road
• Fontwell Close
• Harrow Weald Park
• High Road
• Lakeland Close
• Monro Gardens
• Park Drive
• Uxbridge Road
• Weighton Road
• West Drive
• West Drive Gardens

A further update will be provided as soon as one becomes available from site. 

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 22:05 and will be updated after 00:05