Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Alerts & planned works

Interruption to your water supply- HA2, HA4, HA5, HA6 & WD19

28th May 2020

Update 00:05

essential maintenance at our site has now been completed

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after 07:00 Sunday 31st May 2020

Update: 08:35

We are continuing to carry out essential maintenance to our production site. However, during this time we anticipate all customers to have a water supply, although this may be at a slightly lower pressure than normal.

We will continue to monitor the situation closely and provide updates, where possible.

We are sorry for the inconvenience caused and aim to restore your supply to normal, as soon as possible.


We are carrying out essential maintenance work on the production site that supplies water to your area. During this time you may experience lower pressure than normal.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated after 07:00 Thursday 28th May

SMS alert updates

Note: Messages sent between 0800 & 2200.

Mobile Number:

Reported Alert:

Enable Recite