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Interruption to your water supply - Hillingdon - UB10

Friday 22 May 2020

The repair has been completed

Update 08:25

We have successfully repaired the burst water main and anticipate full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 12:00


 Update 23:50

Our technician is on site and has worked to redirect water across the network to restore customers water supplies. However, this may be at a lower pressure than normal whilst this is in place.

The technician on site is awaiting the arrival of the repair team before works can begin to expose the damaged section of pipework.

We are sorry for any disruption caused by this incident and thank our customers for their patience at this time.

This message will be updated after 08:00 on Saturday 23rd May 2020.


Update: 21:45

We have recieved reports of a burst water main on Pole Hill Road which may be affecting your water supply. Our technician is on their way to investigate and a further update will be provided as soon as possible.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message will be updated again after 23:45


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 21:10 and will be updated after 23:10

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