Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Alerts & planned works

Interruptions to your water supply - West Horsley - KT24

Friday 22nd May 2020

The repair has been completed

Update 09:05

The water supply has restored to your normal service. This may vary during high demand times and we will continue to monitor this.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience throughout.

This message will be removed after 13:05


We continue to monitor pressure issues in the area caused by high demand and work towards returning normal supply as soon as possible.

We are asking all customers to try and keep their water usage to a minimum during this time to reduce the demand on our network.

Apologies for any unconvinced caused and we thank you for your patience at this time.

This message will be updated Sunday 24rd May


We have identified the reason for loss of supply is due to much higher demand for water at present due to the exceptionally hot weather.

We are continuing to mointor this and are looking for any possible options to resolve this issue. 

We are asking all customers to try and keep their water usage to a minimum during this time to reduce the demand on our network.

We are sorry for the inconvenience caused.

This message will be updated Saturday 23rd May


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 13:00 and will be updated after 17:00

SMS alert updates

Note: Messages sent between 0800 & 2200.

Mobile Number:

Reported Alert:

Enable Recite