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Interruption to Water Supply - CM6, CM22, CM23 & CM24

Wednesday the 20th May 2020

Update 23rd May 2020

We have successfully re-started the booster and anticipate full restoration of your water supply within the next 30 mins.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

We are sorry for the inconvenience caused by this incident and would like to thank you for your patience.

This message will be removed after Sunday 24th May


Update: 22nd May 2020 12:40

Maintenance to our boosters will continue throughout the day.

Whilst we carry out our works, customers may experience a reduction in pressure during peak times. Due to the warmer weather, we advise customers to keep water usage to a minimum to reduce demand on our network.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

A further update will be provided on Saturday 23rd May 2020


Update 21st May 2020 18:00

Following the interruption to supplies yesterday in the above areas, we are undertaking maintenance are our booster for the area to help improve our network. These works are anticipated to be ongoing until Friday 22nd May. 

Whilst we carry out the works, customers may notice a reduction in pressure during peak times. Additionally whilst we experience warmer weather we advise customers to keep water usage to a minimum to reduce the demand on our network. 

We apologise for the inconvenience caused and thank customers for their patience during these essential works, 

A further update will be provided after 09:00 Friday 22nd May.


Update 19:30

Following the issues at one of our pumping stations due to higher demand in the area as a result of the exceptionally hot weather, we anticipate the restoration of your water supply within the next 30 minutes. However this will be at a lower pressure and we anticipate this could last for the next few days .

We are asking all customers to try and keep their water usage to a minimum during this time to reduce the demand on our network.

We are sorry for the inconvenience this may cause.


If you are in the above area and are experiencing problems with your water supply, we currently have a problem at one of our pumping stations, which may be affecting you.

This is due to unusually high demand as a result of the warmer weather and we ask that everybody uses water responsibly at this time.

For a list of affected streets click here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 17:25 and will be updated after 19:25

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