1st April 2020

Update 01:20

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 1-2 hours 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00

Update 23:10

Our repair team are on site and work to fix the damaged water main continues. Our technician on site has confirmed that the burst water main has now been isolated which will cause a loss of supply to properties on the following roads:

• Amersham Road
• Keepers Way
• Tobys Lane 
• Village Road 

There is not currently an estimated time of completion for the repair works. 

We are very sorry for the disruption to your supply and thank you for your ongoing patience.

This message will be updated after 01:10 on Thursday 02 April 2020

Update 21:10

Our repair team remain on site alongside our technician, they are currently excavating the area where the burst is in order to expose the damaged section of pipework. An update and estimate on when this work should be completed will be provided as soon as one becomes available. 

The team have not completely isolated the section of pipework, with this in mind all of our customers within the surrounding area should have water at the present time, however this may be at a lower pressure. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 23:10

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Village Road which may be affecting you.

Our repair team are on site and work to expose the damaged water main will be underway in the next 30 minutes. The water supply may need to be switched off in order to repair the damaged pipework. We would advise you to store some water for drinking for the duration of the repair work. We will update this message when we have an estimated time.

We anticipate the below streets will be affected:

• Amersham Road
• Keepers Lane
• Tobys Lane
• Village Road

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused.

We will update this message again after 20:45