Monday 30th March 2020

Update 09:00

We have successfully repaired the burst water main and anticipate the full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here.

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 13:00

Update 15:20

Repair works will continue through to this evening, we now anticipate for this work to be completed by 20:00 providing no further complications on site. Customers will continue to have a water supply throughout these works. 

We are sorry for the inconvenience caused and thank you for your patience.

We will update this message after 09:00 on Thursday 2nd April 2020

Update 10:05

Our teams have remained on site and are continuing the complicated repair works to the damaged section of pipe work. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers will remain with an uninterrupted supply of water during this time. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 15:00

Update 13:55

Due to the complicated nature of this repair, our repair teams will be continuing this repair through the day and into this afternoon. All customers will remain with an uninterrupted supply of water during this time. 

We apologise for any disruption caused by this incident and thank our customers for their patience.

A further update will be provided after 10:00 on Wednesday 1st April 2020.

Update 09:45

Our repair teams have worked throughout the night, however due to other utilities within the excavation, a repair has not yet been successful. A repair team remains on site and are working on an alternative method to repair the damaged water main.

All customers are still expected to remain with a water supply during this time.

We will provide an update and estimate on when this work should be completed as soon as one becomes available.

A further update will be provided after 13:45

Update 15:25

In order to fully repair our damaged Water Main on Pembroke Road, we will be required to carry out extensive excavation work. Due to this, we anticipate the repairs may be ongoing throughout the evening and into tomorrow, however all customers should remain with a water supply during this time. 

We are sorry for any inconvenience caused by this incident.

We will update this message again after 08:00 on Tuesday 31st March 2020

Update 12:45

Our repair team remains on site and are working to fully uncover the damaged section of pipework on Pembroke Road. 

All customers should remain with a water supply during this time, albeit this may be at a slightly lower pressure than usual. 

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 14:45

Update 10:35

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect.

We are sorry for the inconvenience caused.

This message will be updated after 12:35

Update 08:35

Our local technician has attended to the area and identified a burst water main on Pembroke Road. A repair team have been called and are on their way to carry out the necessary work in order to restore supplies to normal.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 10:35

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 07:35 and will be updated after 09:35