Sunday 29th March 2020

Update 17:55

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here.

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Monday 30th March 2020

Update 16:45

Our repair team on site has successfully uncovered the damaged section of pipework, and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 18:45

Update 14:45

Our dig team is on site and have begun work to uncover a section of our pipework on Village Road in an effort to locate the burst Water Main. We do not currently have an ETA for when this work is due to be completed, however a further update will be provided as soon as one is available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 16:45

Update 12:30

Our technicians remain on site investigating the cause of the water supply problems in the area, and our leakage specialists have been called to site to investigate the possibility of a non-visible burst one of our water mains in the area.

We have teams on route to the area, ready to begin works to uncover and repair the damaged pipework when it has been located.

We are sorry for the continued disruption to your water supply today and thank you for your patience.

A further update will be provided after 14:30

Update 10:20

Investigations are continuing to establish the cause of the water supply problems in the area this morning.

If you see any leaks in the Little Missenden area, please call our leak spotters line on 0800 376 5325 to speak with one of our advisors.

We are sorry for the inconvenience caused and aim to restore your water supply as soon as possible. 

A further update will be provided after 12:20

If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 08:20 and will be updated after 10:20