Tuesday 25th February

Update 07:40

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 11:40

Update 23:30

The team remain on site, works to the burst water main on Higham Road are making good progress.

The water to all affected customers' has been restored as we are able to do the remainder of the repair with the water main live.

We do not currently have an estimate for the repair to be fully completed, however all of our customers' will have a water supply whilst these are carried out

A futher update will be provided after 07:00am on Wednesday 26 February 2020, we would like to thank all of our affected customers' within the vicinity of the area for their continued patience 

Update 23:00

The fittings required for the works to continue have arrived on site and work to fix the damaged section of pipework is making further progress.

We do not currently have an estimated time of completition for the finalised repair. 

Due to the fittings now being on site, the water main has been isolated in order for repair efforts to be made

Properties from the following roads will be affected with no water for the duration of the repair

• Brushmakers Court
• Higham Mead
• Higham Road

We are very sorry for the disruption to your supply and thank you for your patience.

This message will be updated again after 00:50 Wednesday 26 February 2020

Update 21:45

Our remain time remain on site alongside our technician, we are presently awaiting the fittings required to finalise the repair on Higham Road. This fittings are expected to arrive on site within the next 1 hour. 

All of our initially affected customers' will have a water supply whilst we are waiting for the specialsed equipment, however this may need to shut down the water main again in order to fully isolate the section of pipework which has been pinpointed for repair works to be carried out.

We thank all of our customers' for their patience whilst this work has been ongoing. 

This message will be updated again after 23:45

Update 19:25

Our repair team have exposed the damaged section of pipework and found further fittings are required in order to complete the repair. We anticipate the fittings will take 1-2 hours to arrive onsite.

We have temporarily restored your water supply; however, we anticipate this will be switched off again this evening to continue with the necessary repair work. We would advise you to store some water for drinking.

We will update this message when your water supply has been turned off with an estimated time for repairs. 

We are sorry for the inconvenience caused.

This message will be updated after 21:00
 

Update 19:05

If you are in the above area and are experiencing problems with your water supply we currently have a burst water main on Higham Road which may be affecting you.

Our repair team are on site and work to fix the damaged water main is now underway. In order to carry out repair work safely, Higham Road has been closed. We anticipate the work should take approximately 2-3 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

We are sorry for the inconvenience caused.

We will update this message again after 21:05