Water Supply Problems - Common Road - HA7
Saturday 25th January 2020
Update 08:20
We have successfully repaired the burst water main and expect no further impact to your water supply.
Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.
Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here
Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.
We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.
This message will be removed after 12:20
Update 18:00
Our repair team remain on site, however due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again on Sunday 26th January at 08:00
Update 15:20
Our repair team remain on site and work to fix the damaged water main is underway. All properties previously affected should have a water supply now.
We will provide an update and estimate on when this work should be completed as soon as one becomes available.
We are sorry for the disruption to your supply and thank you for your patience.
We will update this message again after 18:00
If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Common Road which may be affecting you. Our technician is on site at the burst, in order to facilitate a repair, a valve was operated on the network to isolate the burst
We have operated on the network to expose the damaged pipework and have been able to pinpoint the point of repair to a water main that runs parallel to the one that has just been isolated.
Our technician is making arrangement to put this valve back into service which will restore customers' supplies during the rest of these repairs.
During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.
If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.
We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.
This message was added at 13:10 and will be updated after 15:10