Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Alerts & planned works

Water Supply Problems - Mayford - GU22

22nd January 2020

The repair has been completed

Update 23:20

We have successfully repaired the burst water main and anticipate all customer to have water supply within the next hour, however customers may experience low pressure whilst we return the water main to back to normal service. 

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 8am, Thursday 23rd January 2019


 

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Highland Lane which may be affecting you. Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 2 - 3 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 21:30 and will be updated after 23:30

Enable Recite