Wednesday 22nd January 2020

Update 18:40

Our teams on site have succesfully repaired the damaged section of pipework, which has held following the recharge of the water main. We anticipate the full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here.

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Thursday 23rd January 2020

Update 18:10

The additional fittings which were requested have now arrived on site, and our repair team will recommence works to repair the damaged water main.

In order to complete the work safely, we have been required to temporarily switch off the water supply. We anticipate this work will take approximately 20-30 minutes.

We are sorry for any inconvenience this may cause, and thank you for your continued patience during this time. 

This message will be updated after 18:40

Update 17:15

Following the repair and re-charge of the main, the repair has not been successful.

Our repair team remain on site, and additional fittings have been requested. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

All customers should have a water supply during this time, although we may be required to switch off the water when new fittings arrive to safely complete the repair.

We are very sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:15

Update 17:00

We have successfully repaired the burst water main and anticipate full restoration of your water supply within the next 30 minutes.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here.

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Park Road which may be affecting you.

Our repair team are on site and the work to fix the damaged water main is now under way. We anticipate the work should take approximately 1-2 hours.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 16:40 and will be updated after 17:40