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Water Supply Problems - Hockerill Street, Bishops Stortford - CM23

Tuesday 21 January 2020

The repair has been completed

Update 17:40

We have successfully repaired the burst water main and anticipate the full restoration of your water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here.

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 08:00 on Wednesday 22nd January 2020.


Update 15:40

Our repair team remain on site and the work to fix the damaged water main continues. We anticipate the work should take approximately 1-2 hours.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:40


Update 13:40

We have been successful in restoring water supplies to some of the affected area. However, customers closest to the burst water main on Hockerill Street may still experience loss of supply or lower pressure whilst our works are ongoing. 

Due to the large amount of pipework the water has to travel through, it may take some time for the water pressure to begin to restore again.

A further update will be provided as soon as one becomes available. 

We apologise for the disruption caused by this burst water main. 

We will update this message again after 15:40


Update 11:00

Works to repair the burst water main on Hockerill Street are ongoing. We are investigating alternative ways to temporarily restore customers water supplies whilst the repairs are continuing. 

We will provide an estimate on when this work should be completed as soon as one becomes available. 

We apologise for the inconvenience caused and thank you for your continued patience at this time. 

This message will be updated again after 13:00


Update 08:55

Having remained on site, our repair team have continued working to fix the damaged section of pipework on Hockerill Street.

However, due to complications with the repair and the need for additional fittings this is taking longer than anticipated. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 10:55


Update 06:55

Our repair team have remained on site and continue works to repair the damaged section of pipework.

Whilst we have managed to restore some customers drinking water supplies, others may still be experiencing a loss of water supply or lower pressure until repairs are completed. 

For a full list of affected streets, please click here.

We are sorry for the disruption caused by this burst water main and thank you for your patience at this time. 

We will update this message again after 09:00


Update 6:15

Our repair team remain on site however we have restored water to all affected cstomers, whilst we continue to carry out repairs to the damaged section of water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 8:15


Update 4:10

Our technician has assessed the burst and a repair team are on site, however due to complication locating the burst, we are currently trying to pin point the exact location before works to repair the damaged water main can take place.

Streets Affected:

ALL SAINTS CLOSE

GRANGE ROAD

GRANGE WALK

DUNMOW ROAD

EAST ROAD

EDENS CLOSE

KINGFISHER WAY

KINGS COURT

ELM GROVE

HARRINGTON CLOSE

LIMES CRESCENT

HAYMEADS LANE

CLAYPONDS

HERON COURT

LONDON ROAD

HILLSIDE AVENUE

MANOR ROAD

CROWN TERRACE

HOCKERILL STREET

DANE STREET

STANSTED ROAD

STATION ROAD

STORTFORD HALL PARK

RED LION COURT

THE CAUSEWAY

SANDLE ROAD

WARWICK ROAD

FULLER COURT

THE OLD MALTINGS

WILTON CLOSE

URBAN ROAD

SCHOLARS CLOSE

RED CLOSE

WAYLETTS DRIVE

FOXLEY DRIVE

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused.

We will update this message again after 6:10


 

If you are in the above area and are experiencing problems with your water supply, we currently have a burst water main on Hockerill Street which may be affecting you. Our technician is on their way to investigate and a further update will be provided as soon as possible.

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 1:45 and will be updated after 3:45

 

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