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Water Supply Problems - Hayes UB4/UB5

Wednesday 15th January

The repair has been completed

Update 09:10

We have successfully repaired the burst water main. To ensure that the water meets our high-quality standards, our scientific services team will now be sampling and testing the new section of the water main before fully putting into service. Until the testing has been completed, we will continue to divert water from other areas in order to ensure all our customers have a fully functional water supply.

Should you experience any discoloured or aerated water which is not uncommon following a mains interruption, we recommend that you leave a mains fed tap running for approximately 5-10 minutes. Discolouration of the water is caused by small particles of iron which are within the mains and disturbed during interruptions.

Cloudy water is caused by air that becomes trapped in the mains, neither of these are harmful to your health. To see more about how to clear discoloured or aerated water why not watch our short video guide here

Where it has been necessary to excavate the area we will continue to work with the local Highways Authority to return the road surface area to normal and ensure that the road or footway is safe for all vehicle and pedestrian traffic. This may mean that we have to maintain the site and any necessary traffic management until this is the case.

We are sorry for the inconvenience caused by this incident and would like to thank our customers for their patience today.

This message will be removed after 13:10


Update 22:20

Our team on site have now managed to restore water supplies to all customers affected by this burst water main. Our repair team remain on site and will continue to work to repair the damaged section of water main. We will provide an update from site when one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 08:00 Thursday 16th January


Update 20:10

Our repair team are on site and work to fix the damaged water main is now underway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 22:10


Update 17:45

The complication on site has been addressed and resolved, following UK Power Network attendance. Our repair team can now resume with the work to expose the damaged main. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 19:45


Update15:15

Our repair team are on site, however due to complications with the repair and a potential safety risk, we have requested the urgent attendance of the UK Power Network who are now on site. Once we have confirmation that it is safe to proceed a further update will be provided.

We are sorry for the disruption to your supply and thank you for your patience.

We will update this message again after 17:15


Update 12:10

Our team on site have successfully been able to divert water supplies to the affected area and all properties should now have water, although this maybe at a lower pressure until repairs are completed. 

Our repair team remain on site and are digging to expose the damaged section of water main is still uinderway. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

We are sorry for the inconvenience caused.

This message will be updated after 14:10


Update 09:40

Our repair team are on site and are digging to expose the damaged section of water main. We will provide an update and estimate on when this work should be completed as soon as one becomes available.

In order to restore your supply during this repair, we are diverting water from other areas; however this may be at a lower pressure than normal until the repair is complete. This can take up to 30 minutes to take effect.

We are sorry for the inconvenience caused.

This message will be updated after 11:40


If you are in the above area and are experiencing problems with your water supply we have received a number of calls which suggests there may be an issue on our network. Our technician is on their way to investigate and a further update will be provided as soon as possible.

For a list of affected streets Click Here

During this time we ask you not to use any electrical appliances that require a water supply, for example washing machines or dishwashers and to conserve water from storage tanks during the time your water supply is interrupted.

If you do still have a supply, we would advise you to store some water for drinking, in case your water has to be switched off for a repair to be completed.

We are sorry for the inconvenience caused and aim to restore your supply to normal as soon as possible.

This message was added at 07:25 and will be updated after 09:25

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